Shipping policy

Items that weigh 22kg or less will be dispatched with eParcel, which is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order on the AusPost website.

The below table is for your reference for AusPost’s expected delivery time.

Sending parcels within Victoria

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and country locations	3-4 days
	Between country locations	4-5 days

Sending parcels to other States

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitan areas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local

Please visit http://auspost.com.au/track/ and use the tracking number given to track your item or cal 13 76 78.

 

Parcels that weigh over 22kg will be dispatched with Allied Express or Hunter Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the post code of the destination to track the item at http://alliedexpress.com.au/ or call 13 13 73 for more queries.
Parcels that weigh over 22kg will be dispatched with Hunter Express or Allied Express. Door-to-door road is an Australia wide service via road express. Transit time will vary from 1-2 working days to up to a week - depending upon the distance. Estimated transit times will display each time you make a booking. 

Hunter Express requires a consignment note in order to use the quick track function.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non-PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit the Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

Manage your delivery with MyToll self-serve.

With the tracking number, you can track the parcel anytime at https://www.directfreight.com.au/ConsignmentStatus.aspx

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Where the Order Will Be Delivered To

We offer a fast and cost effective shipping method that delivers direct to either your front door, front entrance, foyer, reception or other ground floor parcel receiving locations (sorry, the courier drivers cannot go up stairs or go past the front door). This is due to Workplace Health & Safety and liability restrictions of our couriers, and the customer is responsible for bringing any products into their home. Please ensure there is a safe place on ground level to leave your parcel if you cannot be there to accept delivery and ensure you have someone available to assist you if you require it to be carried up any stairs.

Inaccurate Address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Aramex or Allied Express, arrangements will be made in advance to ensure your item will arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be re-sent.

The expected time delivery given by each courier is for reference only. Deliveries might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse, this is to ensure our distribution centre can dispatch all goods efficiently at all times.

SHIPPING TIMEFRAMES

Please be advised our delivery timeframes have changed.

Updated Delivery Time Frame:

• NSW, VIC, SA, ACT: 5 - 12 working days

• QLD, NT, TAS, WA: 7 - 18 working days

NOTE:

Delivery time only starts after the item has been dispatched from our warehouse, usually 24-48 hours after your purchase.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.