We will cancel your order without penalty if you notify us within the first 24 hours after you have made your purchase. For more information on our full Refund policyvisit ourRefund policy page.

Unfortunately no we do not sell or ship products outside of Australia.

Unfortunately not, the courier services have a front door + ground floor policy.

They are not permitted to carry the item upstairs as they would not be covered by their employers OH&S guidelines.

Should your front door be above ground floor level, please ensure someone is available to assist you in moving the boxes if you are unable to do so yourself.

Our payment options are listed in the footer of our website and they include Visa, Master Card, American Express, PayPal, Latitude Pay, Lay-Buy by PayPal, AfterPay, ZipPay & ZipMoney. We also accept the following digital wallet payment platforms; Apple Pay, Google Pay and Shop Pay. Please note for payments via bank deposit we cannot secure the stock or dispatch an item until we receive cleared funds. We recommend you send us a screen shot of the receipt of payment to cs@johncootes.com.au to speed up the process.

AfterPay will split your purchase into 4 instalments You'll pay your first instalment at the time of purchase, and the remainder every fortnight, with interest-free instalments, the only fees are for late payments. Maximum purchase of $1,500.

Checkout with Zip and pay nothing today. Choose your repayment schedule - weekly, fortnightly or monthly. No outstanding balance, no fees. 0% interest always for purchases up to $1,000. For purchases between $1,001 - $3,000 enjoy 0% interest for 6 months. For purchases between $3,001 - $4,000 enjoy 0% interest for 12 months. For purchases between $4,001 - $5,000 enjoy 0% interest for 24 months.

Yes we are on bothFacebookandInstagram. Follow us to keep up to date with new products and promotions.

For our post code exclusion list please visit ourShipping policy page.If you miss your free delivery additional delivery fees may apply for a redelivery or you may be given the option to collect from a courier depot for free. This will depend on the courier, your location and the size of the item.

Once we dispatch your order, the terms of your shipping is handled with the courier company we have dispatched your order through. If certain circumstances need to be changed we encourage you to communicate directly with your courier company using the tracking and order numbers we have provided you with.

We use are variety of courier companies and they include AusPost, Fastway, Toll, Hunter Express and Allied Express. We will provide you with a consignment or tracking number and the link of where you can track your order. This will allow you to have an estimated time of delivery. For more information on Shipping visit ourShipping policy page.

For all estimated delivery times for your state please visit ourShipping policy page. We will provide you with tracking details after your order has been dispatched usually within 48 hours after you purchased.

The tracker is issued when an order has been booked in. If your tracker isn't immediately showing any details it can usually be because the item has not been picked up from the warehouse yet, rest assured check back in a few hours and it should be there.

We can't guarantee when or if a certain product will ever be back in stock. If you wish to subscribe to our mailing list and/or follow us on social media we usually make announcements on stock updates, promotions and new product arrivals.

John Cootes is now fully online and does not operate from any showroom. To read more click on ourAbout us page.

All our shopping is done online via the website.

For any enquires relating to John Cootes please contact us via email cs@johncootes.com.